PRIVACY & SAFETY
Please read the following policy that sets out how any personal data that you provide, or that may be collected when you visit this website will be used.
COLLECTED INFORMATION
We may collect any information that you provide when using this website, placing an order, using the contact form or correspond in any other way. In addition, we may use software tools to measure and collect statistical information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
DATA STORAGE
Pink Puffin Designs is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by us adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
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USE OF COLLECTED INFORMATION
Information you provide will be used to process your order correctly and advise you of any problems that may arise. Your personal information may also be used to provide you with special offers and marketing emails if you have given consent to receive such communication. We use aggregated statistical data to provide and improve our services.
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COOKIES
Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site. We use cookies to monitor & improve the performance, operation, security, and effectiveness of our website. Only essential cookies & scripts are used unless you choose to accept functional, marketing & analytics cookies. You can review and amend your cookie preferences at any time using settings within your browser or our cookie widget.
CHANGES TO THIS PRIVACY POLICY
The information and privacy policy shown on this page may be changed without notice please check this page regularly to ensure that you are happy with its contents.
HOW TO ORDER
If you would like to buy any items from Pink Puffin Designs simply select the item & enter any applicable personalisation details, then click the ‘Add to Cart’ button. When you are ready to checkout, click the ‘Basket’ button to review your order and make payment. Please note that we currently only ship to UK mainland addresses.
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If your order contains personalised items, please check the details have been entered correctly before checking out. We generally copy & paste personalisation information so spelling, grammar, capitalisation etc will appear exactly as entered when placing the order.
If you have any questions or concerns please contact us.
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An order confirmation email will be sent to the address provided when payment is made, please check this carefully and let us know as soon as possible if you spot any errors.
PAYMENT METHODS
Payment can be made using Apple Pay & most major Credit / Debit Cards
IMPORTANT INFORMATION
We aim to keep the information, products, and pricing on this website up-to-date and correct. We make no warranties about the accuracy, reliability, suitability or availability of information and products on this website.
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All items are intended for decorative purposes only and should not be treated as toys. Products should not be given to babies or children.
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The colours of items shown on this website represent the actual colours of the items as closely as possible. When making a purchase you accept that some slight colour variation may occur.
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Most of our products are made from wood. As with all natural products there will be some variation, each product will be slightly unique with a slightly different grain pattern, texture, and colour. We have very little control over grain pattern, texture & colour but we do wherever possible aim to position natural imperfections such as knots in the less visible areas typically on a reverse side of an item.
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No item(s) unless specifically stated, are suitable for use in damp conditions - all contact with moisture should be avoided.